Red Fox FROSTY FOXY (vulpes vulpes, renard) Algonquin Provincial Park, Ontario, Canada. Image Copyright ©Christopher Dodds. Canon 1D MK III, 500mm F4 L IS. ISO 500 f/5.6 @ 1/125s Manual Mode. PURCHASE A PRINT or LICENSE IMAGE FOR PUBLICATION HERE.
Service Advisory: Firmware Update for EOS 300mm f/2.8L IS II USM, EF400mm f2.8L II USM, EF500mm f/4L IS II USM and EF600mm f/4L IS II USM
Canon has released a firmware update for EF300mm f/2.8L IS II USM, EF400mm F2.8L IS II USM, EF500mm f/4L IS II USM and EF600mm f/4L IS II USM lenses. This firmware update will be performed by the Canon Service Centre. Please contact us using the contact information listed at the bottom of this page.
Firmware changes:
Firmware Version 1.1.1 incorporates the following enhancement:
Changes the control algorithm of the focus drive, and enhances the drive’s responsiveness for more precise focus and adjustments. In particular, the new firmware enhances the AI servo AF capability of the lenses to track objects that move irregularly in sports events, such as soccer or rugby. (or birds in flight - Chris)
Affected Products:
Firmware Version 1.1.1 is for lenses with Firmware Version 1.0.0. If the lens’ firmware is already Version 1.1.1, it is not necessary to update the firmware. The serial numbers (10 digits) of the lenses equipped with Firmware Version 1.0.0 are as follows:
EF300mm f/2.8L IS II USM:
The third digit in the serial number is either 0, 1, 2, or 3 (xx0xxxxxxx, xx1xxxxxxx, xx2xxxxxxx, xx3xxxxxxx).
EF400mm f/2.8L IS II USM:
The third digit in the serial number is either 0, 1, 2, or 3 (xx0xxxxxxx, xx1xxxxxxx, xx2xxxxxxx, xx3xxxxxxx).
EF500mm f/4L IS II USM:
The third digit in the serial number is 0 (xx0xxxxxxx).
EF600mm f/4L IS II USM:
The third digit in the serial number is 0 (xx0xxxxxxx).
Lenses with serial numbers other than those listed above are equipped with Firmware Version 1.1.1 or later.
Support
This information is for residents of Canada only. If you do not reside in Canada, please contact the Canon Customer Support Centre in your region.
Thank you,
Customer Information Centre
Canon Canada Inc
Contact Information for Inquiries
Canon Customer Support Centre
Phone: 1-800-OK-CANON
1-800-652-2666
See the Canon Canada Service Advisory HERE:
http://canoncanada.custhelp.com/app/answers/detail/a_id/38665/c/625
Contact Information for United States Inquiries:
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: http://www.usa.canon.com/support
See the Canon USA Service Advisory HERE: